Return and refund policy
return policy for online purchases
The customer is entitled to return the equipment purchased online to the seller within 14 calendar days.Β
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Youβll also need the receipt or proof of purchase. The customer is required to return any accessories, e-vouchers, or other promotional items received at the time of purchase, which must be returned or exchanged along with the original or returnable product. In the event that such items or vouchers are not returned, their value will be deducted from the amount to be refunded to the customer.
If the item is determined to have an initial defect, the customer shall seek remedy in accordance with the applicable warranty terms and conditions.
The seller shall reimburse the full amount paid by the customer without undue delay and no later than 14 calendar days from the date of receiptΒ of the customerβs notice of agreement withdrawal.
In the event of agreement withdrawal, the seller reserves the right to withhold the refund until the returned goods are received.
The customer shall bear all costs associated with the transportation of the item to the designated return location
To start a return, you can contact us at info@jinbei.ge
If your return is accepted, weβll send you a instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
The right to return within 14 calendar days is not applicable to legal entities or entrepreneurial entities.Β Β
You can always contact us for any return question at info@jinbei.geΒ
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Custom products (such as special orders or personalized items).
Unfortunately, we cannot accept returns on final sale items or gift cards.
Refunds
We will notify you once weβve received and inspected your return, and let you know if the refund was approved or not. If approved, youβll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since weβve approved your return, please contact us at info@jinbei.ge.
Governing Law: In the case of any conflicts regarding these terms and conditions, all disputes will be governed by the laws of Georgia.
Contact: If you have any questions or concerns regarding these Return and refund policy, you may contact us via email info@jinbei.ge or other specified communication methods.